Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Keswick | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Keswick is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Keswick is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as an online pharmacy weight loss clinic serving Keswick and the wider UK.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of personal data:

• Identity data: Full name, date of birth, gender
• Contact data: Address, email address, telephone number
• Health data: Medical history, current medications, weight, BMI, and other clinical information relevant to your weight loss treatment
• Transaction data: Payment and order details
• Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatment and dispense medication safely
• To process and fulfil your orders (delivery is typically 1 working day once approved by our pharmacist)
• To communicate with you regarding your treatment, consultations, or order updates
• To maintain accurate clinical and dispensing records as required by law
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, protection of vital interests, and, where applicable, your explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand visitor behaviour and improve our service
• Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only in the following circumstances:

• Healthcare providers: With your GP or other clinicians where necessary for your safe care or as required by law
• Delivery partners: Limited contact and address details shared with courier services to fulfil your order
• Payment processors: Secure third-party payment providers who process transactions on our behalf
• Regulatory bodies: Where we are legally required to disclose information to the GPhC, NHS, or other authorities

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention and Security

We retain your personal and clinical data for a minimum of eight years in line with NHS and pharmacy regulatory requirements. Health records for children are retained until the patient's 25th birthday. We use appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or disclosure.

7. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, the right to restrict or object to processing, and the right to data portability. To exercise any of these rights, please contact us directly using the details below. We will respond to all data-related requests promptly and in accordance with applicable law.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Keswick
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.